Shipping Information
Except for the newly imposed fuel surcharge for delieries to certain states (see below), shipping costs are included in the price. Delivery is curbside, and does not include any special requirements, i.e., delivery truck access difficulties*. Lift gate service is provided at no additional cost.
Customers can opt for backyard delivery, which is an additional $275-350 (quoted independently, so please inquire), barring major obstacles or difficulties. As an example, the movers can get the spa up 1-3 steps, but may not be able to safely get the spa up or down a larger series of steps. Be sure to discuss the landscape situation with us prior to opting for the backyard delivery option.
Our shipper now imposes a $140 fuel surcharge for shipping to certain states. Following is the list of states that the fuel surcharge is not imposed: AR, CO, IA, IL, KS, LA, MO, NE, NM, OK, TX.
* If you live in a neighborhood that a semi tractor trailer cannot access, (due to low trees, gateways, etc.) they will put the spa on a smaller truck, which usually costs ~$150. (to date, after over two years with this shipper, we've never needed to transfer to the smaller truck)
While our offer states "shipping included in the price", it is the customer's responsibility to process any loss or damage claims with the shipper. We assume no liability for loss or damage caused by the shipping company. That is not at all to say that we will not work with you and the shipper and help in any way we can. It is recommended that you thoroughly inspect your spa at the time of delivery, and notate any damage on the bill of lading before signing. Do not hesitate to ask the driver to wait while you take off the protective wrapping and inspect for conceiled damage. In most cases, the only time you need to refuse the spa is if there is damage to the acrylic shell or frame, which is very rare. Minor scuffs to the cabinet are the most common, but can easily be replaced by sending a replacement panel or trim.
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